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Shipping and Delivery

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​​​At Humming minds Tech Services Private Limited, we prioritize your mental health and well-being by offering flexible policies for our consultation and subscription services. Below are the terms and conditions applicable to refunds, cancellations, and subscriptions.

Consultation Sessions

  Payments:

  • All applicable payments must be made in advance to confirm your booking with Humming minds Tech Services Private Limited.

  • Bookings will remain unconfirmed until payment is successfully processed.

  • If accessing Humming minds Tech Services Private Limited through a third party or your organization:

  • Complimentary sessions offered as part of an arrangement will be honored.

  • Beyond the complimentary sessions, bookings will require pre-payment for confirmation.

  • All purchases (sessions or packages) will expire one year from the date of purchase.

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   Fee Information

  • The fee per session depends on the selected therapist and type of service.

  • For organizational clients:

  • Complimentary sessions are governed by agreements between Humming minds Tech Services Private Limited and the organization.

  • Any additional sessions will be charged based on individual agreements with the organization and therapist.

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Cancellation and Rescheduling Policy

Humming minds Tech Services Private limited strives to provide flexibility while ensuring smooth operations. Below are the details of our cancellation and rescheduling policies.

Session Rescheduling

  • Rescheduling requests made at least 24 hours in advance:

  • The session can be rescheduled for free.

  • Rescheduling requests made within 24 hours and scheduled till the 48 hrs. from the therapy date.

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Session Cancellation and Refunds

 Cancellation by the User

  • Users can cancel their session and opt for a refund based on the following conditions: Cancellation made at least 24 hours in advance:

  • 100% Refund or full session credit in your Humming minds Tech Services Private Limited account.

  • Options for users:

  • Book a new session at the time of cancellation.

  • Retain session credits (valid for one year).

  • Request a refund to the original payment method by contacting support@hummingminds.com.

  • Cancellation made within 24 hours:

  • No refund will be provided.

 Cancellation by the Therapist

  • If a therapist cancels a session, users will:

  • Receive session credit valid for one year.

  • Alternatively, request a cash refund to the original payment method.

  • If the cancellation occurs within 30 days of credit expiry, users will get an additional 30 days to use the session credit.

 Technical Issues or Delays

  • If a session is incomplete due to technical issues on Humming minds' end, users can contact Hummingmindstech@gmail.com for review.

  • Refunds for technical issues will be assessed on a case-by-case basis.

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Session Packages

Humming minds Tech services private limited  offers multi-session packages for added convenience and savings. Refunds on packages are governed by the following:

  Cancellation of Packages

  • Refunds can only be initiated on the entire package not for the unused portion of the package.

  • Refunds for completed sessions will be calculated based on the next highest applicable package, ensuring the user receives the best possible price per session.

  Conditions for Package Cancellation

  • Sessions already booked under the package must be completed or canceled before initiating a refund for the package.

  • Refunds for packages will be processed within 14 working days.

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 Subscription Policy

  Humming minds Tech Services Private Limited provides premium plans for self-help and professional support services. The       following terms apply:

 Subscription Types and Billing

  • Subscriptions are available in monthly, quarterly, and annual plans.

  • Payments are required at the start of the billing cycle:

  • Monthly Plan: Charged every month.

  • Quarterly Plan: Charged every 3 months.

  • Annual Plan: Charged once per year.

  • Subscriptions will auto-renew unless canceled through your payment platform (e.g., Google Play or Apple App Store).

 Introductory Discounts and Free Trials

  • Discounts are valid for the first billing cycle only. Regular pricing applies for subsequent cycles.

  • Free trials are offered once per user and are not applicable to professional support plans.

 Cancellation of Subscriptions

  • Users can cancel subscriptions anytime through their app store platform.

  • Refunds for subscriptions, if eligible, will be processed by Google Play or Apple App Store as per their policies.

  • For assistance, contact support@hummingminds.com.

 Service Dissatisfaction:

  • If a user is dissatisfied with the quality of a paid service, they may contact Hummingmindstech@gmail.com(+91 6265955300)  within a reasonable timeframe to discuss their concerns. Refunds, if applicable, will be assessed on a case-by-case basis.

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 Changes to Refund Policy:

 Humming minds Tech Services Private Limited reserves the right to modify, add, or remove provisions from the refund policy without prior   notice.

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Refund Processing

  • Refunds, where applicable, will be processed within 7-14 working days.

  • Refunds will be credited to the original payment method unless otherwise requested.

  • Users are encouraged to review the refund status by contacting Hummingmindstech@gmail.com.

General Provisions

  • Humming minds Tech Services Private Limited reserves the right to modify policies without prior notice.

  • Users are encouraged to check the latest terms and conditions on the website.

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For any queries, reach out to us at Hummingmindstech@gmail.com or +91 6265955300

Your mental well-being is our priority.

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