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Privacy Policy

Introduction

We, at Humming Minds Tech Services Private Limited("Humming Minds/ We/ Our"), having its registered address at 102, First Floor, V3A Square, Priyadarshini Nagar, Raipur, Chhattisgarh, India- 492001, understand and appreciate the trust and Personal Information you entrust upon us, and seek to protect your Personal Information to the best extent possible, including as per applicable laws. We collect and process your Personal Information as it is essential to the provision of our Services to you. We take your privacy seriously and will only collect, process, use, and share your Personal Information in the manner specified in this privacy policy ("Privacy Policy").

The Privacy Policy should be read along with the Terms of Service and comes into effect from the date and time a user ("User" or "You") ticks the check-box signifying that the User has read, understood and has accepted this Privacy Policy.

We reserve the right to make changes to this Privacy Policy at any time. Any such modification will become effective immediately upon Humming Minds posting it on the Application and, we will take your consent for material updates/changes to this Privacy Policy. You agree to periodically review the current version of the Privacy Policy posted by Humming Minds.

  • 1.  Definitions

    • 1.1 "Affiliate" shall have the meaning attributed to it in Clause 8.1 of this Privacy Policy.

    • 1.2 "Application" means the Website or the mobile application - Humming Minds, as applicable.

    • 1.3 "Consultation Information" shall have the meaning attributed to in Clause 7.1 of this Privacy Policy.

    • 1.4 "Consent Form" shall have the meaning attributed to it in Clause 2.1 of this Privacy Policy.

    • 1.5 "Experts" means the experts who provide counselling services, which form part of the Services.

    • 1.6 "Grievance Officer" means the person set out under Clause 12 of this Privacy Policy.

    • 1.7 "IP" shall have the meaning attributed to it in Clause 3.1.2 of this Privacy Policy.

    • 1.8 "Linked Sites" shall have the meaning attributed to it in Clause 10.1 of this Privacy Policy.

    • 1.9 "Minor" shall mean a person under the age of 18 years.

    • 1.10 "Personal Information" means any information about an individual who is identifiable by or in relation to such data.

    • 1.11 "Services" shall have the meaning attributed to in the Terms of Service.

    • 1.12 "Terms of Service" shall mean the Humming Minds terms of service available at https://humming minds.life/termsOfService.

    • 1.13 "User Account" shall have the meaning attributed to it in Clause 3.1.1 of this Privacy Policy.

    • 1.14 "User Credentials" shall have the meaning attributed to it in Clause 9.2 of this Privacy Policy.

    • 1.15 "User Data" shall have the meaning attributed to it in Clause 3.1.3 of the Policy and does not include Consultation Information.

    • 1.16 "Website" shall mean the Humming Minds website accessible at https://hummingminds.life/.

  • 2.  Minor's use of the Services

    • 2.1 We do not knowingly collect or solicit Personal Information from Minors or knowingly allow Minors to access the Applications, register for the Services, without prior consent of the Minor's legal guardian or parent. If you are a Minor, we will only allow you to access the Applications and register for the Services with a duly filled in consent form signed by your legal guardian or parent ("Consent Form"). In the event that we are informed that we have collected Personal Information from a Minor without a Consent Form, we will verify such Personal Information internally and delete that Personal Information as quickly as possible. If you believe that we might have any Personal Information from or about a Minor (without due consent), please contact us by e-mailing the Grievance Officer whose details are set out under Clause 12 below.

  • 3.  What information do we collect?

    • 3.1 In the course of providing access to the Application, the Services to you,Humming Minds may collect and process the following information from you:

      • 3.1.1 Information collected at the time of registration: When you register for a Humming Minds account ("User Account"), we will collect Personal Information such as your username, password, e-mail address and phone number. We also collect information such as age, gender, educational qualifications and occupation from you when you register for a User Account.

      • 3.1.2 Information collected through automated means: When you use the Application, our servers may automatically record certain information that your device sends whenever you visit any website and use certain apps using cookies. Cookies are widely used in order to make a website/application work, or to work more efficiently, as well as to provide information to the owners of the website/application. These server logs may include information such as your web or app request, Internet Protocol ("IP") address, device location, browser type, browser language, referring/exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser. We may use third party cookies, such as buttons to track visitor behavior which may include, but not be limited to: (a) buttons clicked; (b) scroll distance on a page; (c) number of visits for each page etc. to tailor the experience of the User wherever possible. If you disable cookies, we will not be able to collect such information and that may affect the quality of our Services.

      • 3.1.3 We may also collect information about your activity on the Application, such as information about your account usage, as well as information about how you interact with the Application (collectively, "User Data"). We may combine this automatically-gathered information with other information, including Personal Information we have collected about you to enhance the quality of Services, Application.

      • 3.1.4 Publicly shared information: Information posted to a group chat or any of our online chatrooms and discussion forums.

      • 3.1.5 Payment Information: In order to purchase our Services, you are required to make payment for such Services. While making payment, we redirect you to our third party payment gateway/interfaces and at such third party payment gateway/interfaces your billing details such as billing name and address, other payment instrument information ("Billing Information") is collected by such third party payment applications/interface. We do not collect or store your Billing Information on the Application. You agree and acknowledge that your submission of Billing Information on the third-party payment gateway/interfaces is for processing payments for purchasing Services and you hereby consent to providing such Billing Information for the same. Your submission of Billing Information on such portals will also be governed by the terms of such third-party payment gateway/application’s privacy policy and terms of use.

      • 3.1.6 We collect and maintain Consultation Information including written transcripts and audio recordings of your interaction with the Experts to provide our Services, which may contain your Personal Information and you hereby consent to the same. Please refer to Clause 7 for further details on how such information is processed.

      • 3.1.7 Other Personal Information: Any other Personal Information shared by you on the Application, including while availing the Services.

    • 3.2 If you choose not to share the above information with us, you may not be able to register with us, access the Application, or avail our Services, where such information is necessary for the said purposes.

  • 4.  How do we collect your information?

    • 4.1 We collect your information in the following ways:

      • 4.1.1 You may provide Personal Information when you: (i) access the Application, (ii) request, purchase and use the Services, (iii) communicate with us via phone calls, chat, email, web forms, social media and other methods of communication through the Application or otherwise, and (iv) subscribe to our marketing material.

      • 4.1.2 We may receive certain information that is stored or processed by third parties, about you via cookies, web beacons and other similar technologies, or when you use third-party sign-in services through Google etc.

      • 4.1.3 We may collect certain Personal Information about you from your employers, educational institutions or other entities that provide you access to our Services.

      • 4.1.4 We may collect your Personal Information through your interactions with our Experts and you hereby consent to the same.

      • 4.1.5 Each time you visit the Application, we may automatically collect information including User Data about you through automated means.

      • 4.1.6 We may collect your Personal Information when you interact with us through social media platforms.

  • 5.  How do we use your information?

    • 5.1 Humming Minds may use information collected under Clause 3 and 4 above for the following purposes:

      • 5.1.1 To provide you the Services, including facilitating interactions with you.

      • 5.1.2 For user support, compliance with legal obligations, investigations, disputes, claims.

      • 5.1.3 In order to provide a personalised browsing experience, Humming Minds may use your Personal Information to improve its marketing and promotional efforts, to analyze usage, improve the content of Humming Minds, product offerings, and to customize Humming Minds content, layout, and services, in order to improve Humming Minds with a view to optimize Humming Minds for you and better tailor it to meet your needs.

      • 5.1.4 Humming Minds may track the IP address of your device and save certain User Data on your device in the form of cookies. Humming Minds uses this data only to customize the Application to your interests and to measure traffic within the Application. User data of a general nature such as information relating to user demographics may however be revealed to third parties.

      • 5.1.5 With your express consent, we may share information regarding your geographical location to third-party advertisers to display more relevant advertisements to you on the Application.

      • 5.1.6 To ensure a seamless experience on the Application for you and to ensure your maximum benefit and comfort, we use or may use the data collected through cookies, log file, and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including relevant advertising; (c) provide and monitor the effectiveness of our Services; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our Application and our Services; (e) diagnose or fix technology problems on the Application; and (f) otherwise plan for and enhance our Services.

      • 5.1.7 We use certain third-party analytics tools to help us measure traffic and usage trends for the Services. These tools collect information, which is not personal or sensitive in nature sent by your device or our Services, including the web pages you visit, add-ons, and other information that assists us in improving the Services. We collect and use this analytics information with analytics information from other Users in the form of anonymized logs, so that it cannot be used to identify any particular individual user.

      • 5.1.8 We use certain information provided by you in order to facilitate communications between you and other Humming Minds users.

      • 5.1.9 We may anonymize your Personal Information and Consultation Information so that you cannot be individually identified, and provide that information to our partners. We may combine this information with information received from our other users in a way that it is no longer identifiable to a particular individual, for inter alia research and development purposes in order to enhance the quality of our Services.

  • 6.  Why do we retain your information?

    • 6.1 Subject to applicable law, all information (and copies thereof) processed by Humming Minds, including without limitation Personal Information, User Data, and other information related to your access to the Application and use of the Services, may be retained by Humming Minds at least for a period of 7 (seven) years from the date of disclosure by you, for purposes such as compliance with statutory or legal obligations, tax laws and potential evidentiary purposes in accordance with applicable law and for other reasonable purposes such as to implement, administer, and manage your access and use of our Services, or resolution of any disputes. The Personal Information that we collect as per this Privacy Policy will be collected by us and retained by us or by other third parties, as further explained under Clause 8.

  • 7.  How do we collect, protect and share information you provide during a consultation?

    • 7.1 In order to provide Services through the Application, you hereby consent to Humming Minds processing (including disclosure and transfer in the manner set out in this Privacy Policy) any information shared by you during personal consultation with Experts "Consultation Information". Consultation Information will not be collected/used/processed for purposes set out under Clause 5.1.3 to Clause 5.1.8 above.

    • 7.2  All Consultation Information processed by Humming Minds is accessible only to Experts, authorized personnel, specific employees, relevant agents, service providers, third-parties (including any contractors) of Humming Minds on a strictly need-to-know basis and only if they require such information to provide Services, including as set out under Clause 8.2 and Clause 8.3 below. All the aforementioned parties are also required to respect the confidentiality of any Consultation Information accessed by them.

    • 7.3  Your Consultation Information shall not be disclosed or shared by Humming Minds, its employees, its agents or any third-party contractors, including Experts with any third party, either orally or in writing, except as permitted under applicable laws, with your consent or as set out under this Clause 7 or Clause 5.1.9.

    • 7.4  You hereby consent to us sharing your Consultation Information with third-party insurance service providers if you have claimed health insurance from such providers, and your Consultation Information is required by them to offer you insurance services.

    • 7.5  In the following limited circumstances, we may share your Personal Information and Consultation Information with third-parties (including your employer, educational or other institutions or other entity enabling you to access our Services):

      • 7.5.1 If Humming Minds believes that there is a significant/ real/ imminent threat or risk to your health, safety or life or to the health, safety or life of any other person or the public;

      • 7.5.2 If Humming Minds is required to share such Personal Information and Consultation Information to any authority by law, for compliance with legal obligations, or where the employer or other party enabling you access to our Services requires such information to respond to inquiries/requests from regulators or other government authorities/agencies.

  • 8.  Will we share any of the information we receive?

    • 8.1 We may share Personal Information (including but not limited to, information from cookies, log files, and usage data and excluding any Consultation Information) with businesses that are legally part of the same group of companies that Humming Minds is part of, or that become part of that group ("Affiliates"). Our Affiliates may only use this information to help provide, understand, and improve the Services (including by providing analytics) and Affiliates' own services (including by providing you with better and more relevant experiences).

    • 8.2  We may also share your Personal Information and Consultation Information with Affiliates, service providers and other third-parties who process Personal Information on our behalf in relation to providing you with access to the Application and the Services.

    • 8.3  We also may share your Personal Information as well as information from tools like cookies, log files, and Consultation Information with third-party organizations that help us provide the Services to you. Our service providers will only be given access to your information as is reasonably necessary to provide the Services. All the service providers and third parties engaged by Humming Minds for providing the Services shall be bound by adequate confidentiality terms to protect the Consultation Information (that may be shared with such service provider/third party only to the extent allowed by this Privacy Policy) and the Personal Information of the User so that such information is not used in any manner not specified in this Privacy Policy.

    • 8.4  While sharing any information with any third party for purposes other than providing the Services to you, we will remove parts of data that can identify you and share only anonymized data with other parties, unless otherwise set out in this Privacy Policy. We may also combine your information with other information in a way that it is no longer associated with you and share that anonymised aggregated information which cannot be traced back to you.

    • 8.5  Please note that Personal Information or content that you voluntarily disclose and consent to posting to the Application, or post to any social media account owned and operated by Humming Minds, will become available to the public. No other information provided by you is otherwise shared with the public. Once you have shared such information or made it public, the same may be re-shared by others, re-posted by Humming Minds, or used by Humming Minds for the purposes of promotion, analysis, research or studies.

    • 8.6  We may share information about you with your employer, institution or other entity that enables your access to our Services, after ensuring that such information has been anonymised to ensure that your identity cannot be determined. We will not share your Personal Information or Consultation Information with your employer, educational institution or other entity that enables your access to our Services, except if permitted under applicable laws or based on your consent or in circumstances identified in Clause 7.

    • 8.7  Humming Minds may disclose your Personal Information in the circumstances permitted under applicable laws.

    • 8.8  We disclose or transfer your Personal Information in the manner set out under this Privacy Policy only to those third parties (including Affiliates) who comply with applicable data protection laws and adhere to same standards of data protection as maintained by us.

  • 9.  Is Personal Information about you secure?

    • 9.1 Please make sure that you maintain the secrecy of your account information. For the safety and security of your information, we have implemented reasonable security measures and appropriate technical and organizational procedures pursuant to applicable laws, to help protect the information that you provide to us. We restrict access to information about you to those Humming Minds employees and third parties who need to know that information as part of their responsibilities. We also educate our employees and such third-parties about the importance of confidentiality and customer privacy through standard operating protocols.

    • 9.2 You are solely responsible for maintaining confidentiality of your password and user identification to access your User Account ("User Credentials"). You shall be solely responsible for all activities and transmission performed by you through your User Credentials. Humming Minds assumes no responsibility or liability for your improper use of your Credentials or information contained in your User Account.

  • 10.  Third-party sites

    • 10.1 The Application may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Humming Minds. We are not responsible for the content of any Linked Site, including, without limitation to, any link contained in a Linked Site, or any changes or updates to a Linked Site.

    • 10.2 Humming Minds does not intend the Linked Sites to be referrals to, endorsements of, or affiliations with the linked entities.

    • 10.3 On accessing the Linked Sites, you shall be governed by the terms of use, privacy policy and such other additional policies of the Linked Sites.

  • 11.  What rights do you have?

    • 11.1 You have the right to redress any grievances that you may have in relation to the processing of your Personal Information or exercising of any of your rights as provided below.

      • 11.1.1 The right to access information pertaining to your Personal Information, the parties we share it with, and other information as the government may prescribe in this respect.

      • 11.1.2 The right to correct, complete, update, and erase your Personal Information; and.

      • 11.1.3 The right to nominate any other individual that will, in case of your death or incapacity, exercise your rights under the privacy notice.

    • 11.2 You may exercise the above mentioned rights by e-mailing the Grievance Officer whose details are provided under Clause 12 below, and we will respond within a reasonable time. However, if you request deletion of your Personal Information, we will not be able to provide you the Services, where we require such information to provide you with such Services.

  • 12.  Grievance Officer

    • The name and contact details of the Grievance Officer are provided below:

      Name: Priyanka Tiwari

      Phone No: +91 6265955300

      E-mail Address: ceo@hummingmindstech.com

      Postal Address: #102, First Floor, V3A Square, Priyadarshini Nagar, Raipur, Chhattisgarh, India- 492001

    • By ticking this checkbox, you hereby acknowledge that you have read, understood and consent to the processing (including collection, storing, disclosure, transfer, sharing) of your Personal Information and Consultation Information for the purposes and in the manner set out under the Privacy Policy. You also have the right to withdraw the consent provided to the processing of your Personal Information and Consultation Information, by e-mailing the Grievance Officer whose details are provided under Clause 12 above.

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